MTN Nigeria is currently recruiting interested and suitably
qualified applicants for the position of a General Manager - Broadband Sales and Customer Management. Check out the
requirements and how to apply.
JOB DESCRIPTION
- Reports
To: Chief Broadband Officer
- Division: Fixed
Broadband
Mission:
- Oversee and direct MTN Nigeria’s Fixed
Broadband sales and customer management team within the framework of an
agreed sales and customer management strategy to meet operational targets
for revenues, profitability, and customer satisfaction.
Description:
- Provide technical leadership and advice in the
formulation and development of fixed broadband policies and guidelines and
ensure compliance of the operations of the department with MTN policies
and procedures.
- Develop and implement plans in support of
approved Fixed broadband strategies, ensuring an effective method of
monitoring related initiatives is deployed as well as providing regular
management reports on the plans.
- Develop Fixed broadband strategies and
initiatives to meet targets in alignment with the division /MTN corporate
strategy and in response to events or changes impacting departmental
activities.
- Drive and manage the Sales and customer
management team to meet and surpass revenue and new business targets and
ensure integrated channel management, supported by appropriate systems
such as Customer Relationship Management (CRM).
- Provide thought leadership and advice on the
creation/adoption of a framework to integrate business analysis and
planning into MTNN’s engagements and identify /create distinct competitive
advantages for the organization through strategic use of information.
- Plan and develop framework and strategies for
delivering information/analytics solutions to key stakeholders and leading
the design and oversight of business intelligence and reporting tools.
- Lead and collaborate with other business units
in the development of business models for use in MTNN and develop
measurement strategies to support ongoing strategy development and project
optimization.
- Ensure full compliance with telecommunications
license provisions, sector regulations, and competition laws.
- Identify, evaluate, and track the development
needs and performance of fixed broadband Sales and customer management
staff, providing opportunities for staff to meet sales targets, build on
the company’s investment in their training, and improve productivity.
- Coach and mentor the Fixed Broadband Sales and
customer management team to ensure understanding of the objectives and
goals of the department, awareness of all related job requirements and
accountabilities, and leverage human resources career development programs
for staff career development.
Education:
- A first degree in Business Administration,
Marketing, Engineering, or any other relevant discipline
- An advanced degree, preferably in a
business-related discipline (e.g., MSc, MBA, etc.), will be advantageous.
- Fluent in English and the language of the
country is preferable.
Experience/Qualifications:
- A minimum of 12 years’ experience in retail
sales and customer management, including:
- Senior management track record 4 years or more,
with at least 3 years in the relevant sector or industry as per the
relevant role
- Experience working in a global or multinational
enterprise (understanding emerging markets is advantageous)
- Work experience across diverse cultures and
geographies will be advantageous.
- Experience in managing a national sales force.
- Experience in developing sales strategies and
performance metrics
- Commercial experience in a relevant sector
- Experience in identifying new markets.
- Corporate sales experience is a plus.
IMPORTANT!
·
Eligible Females and People with Disabilities are encouraged to apply.
·
MTN Nigeria Communications Plc (MTN) does not and will never ask for
payment of any kind from applicants in all MTN’s recruitment processes and
stages such as job application, CV review, interview, meeting, and final
processing of applications.
·
MTN is not liable for fraudulent publication of job offers in MTN’s name
or for the fraudulent use of MTN’s name in any manner whatsoever.
Job Location: Lagos, Nigeria
Application Deadline: 01/25/2024, 10:59 PM
>> CLICK HERE TO APPLY ONLINE
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