We are looking for a Cloud Solution Architect - Data & AI to join our team! As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance.
Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 40% from home.
Education/Qualifications
- Bachelor's
Degree in Computer Science, Information Technology, Engineering, Business,
or related field
- 12+
years experience in cloud/infrastructure technologies, information
technology (IT) consulting/support, systems administration, network
operations, software development/support, technology solutions, practice
development, architecture, and/or consulting
- 6+
years experience working in a customer-facing role (e.g., internal and/or
external).
- 6+
years experience leading technical project
Responsibilities
- Build
long-term Trusted Relationships with senior customer Decision Makers,
including their Chief Technology and Information Officers, and decision
makers within the customer’s business units.
- Proven
leadership and executive presence in person.
- Manage
customer communication throughout critical incidents handling, especially
toward C-level executives.
- Broad
knowledge of Azure Data & AI (Azure AI, OpenAI, LLM, Azure
Data Services)
- Demonstrate
prior technical leadership to drive delivery teams for attending customer
expectation about providing workaround and help customers solve their
technical issues as quick as possible.
- Effectively
orchestrate and bridge the delivery through cross-functional teams,
providing operational guidance to the delivery teams.
- Lead
executive committee meeting with customer stakeholders to monitor delivery
progress and customer support experience, promoting a proactive agenda.
- Provide
detailed reviews of service disruptions, metrics, and risk management.
- Ensure
Key workload environments remain operationally healthy.
- Remove
blockers through delivery chain such as engagement on the onboarding
assessments to build the know-ME factor, proactive services, adoption of
recommended practices and so on.
- Drive
change management to the customer´s team move from reactive to proactive
approach.
- Ensure
Root Cause Analysis findings and remediation plans are integrated into
Proactive Support Delivery Projects.
- Lead
discussions with the customer operational teams to follow up progress of
reactive incidents and proactive activities as well.
- Assist
and help the customer on addressing any technical delivery
concerns/questions related to Microsoft technologies and acts as customer
single point of contact for any critical issue/escalation.
- Support
Customer Success Account Management team joining monthly service review
meeting with the customer when necessary to provide progress update of
technical ongoing activities.
- Lead
Monthly steering committee meeting with the account team to monitor
support experience and follow up the delivery progress, existing blockers,
required actions and support needed.
- Escalation
and tracking of support cases.
- Alignment
with Customer Success Account Managers to define proactive activities
agenda.
- Attend
and participate on environment’s scheduled changes when required by
customer.
- Contribute
to on-call rotations to ensure a high quality of service for critical
incidents created by Support for Mission Critical customers.
Job Summary
·
Work
site: Up to 50% work from home
·
Travel:
0-25 %
·
Role
type: Individual Contributor
·
Profession:
Customer Success
·
Discipline:
Cloud Solution Architecture
·
Employment
type: Full-Time
·
Location: Riyadh,
Saudi Arabia
>> CLICK HERE TO APPLY ONLINE
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