With over 18,000 employees worldwide, the Microsoft Customer
Experience & Success (CE&S) organization is responsible for the
strategy, design, and implementation of Microsoft’s end-to-end customer
experience.
Come join CE&S and help us build a future where customers
come to us not only because we provide industry-leading products and services,
but also because we provide a differentiated and connected customer experience.
Leveraging your technical expertise, business acumen and developer passion
while you participate in technical conversations with customers to drive value
from their MS investments, including identifying engagements to improve
developer maturity, skilling and supporting success of customer projects.
You are responsible for execution against our Developer
portion of the Customer Success Contracts and orchestration of cross-functional
programs that deliver customer value and enable transformational customer
outcomes.
This opportunity will allow you to accelerate your career
growth, leverage your delivery management capabilities and deepen your cloud
and industry expertise.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and
accountability to create a culture of inclusion where everyone can thrive at
work and beyond.
Qualifications
Required/Minimum Qualifications
- Bachelor's
Degree in Computer Science, Information Technology, Engineering, Business,
or related field AND 4+ years experience in enterprise
cloud/infrastructure technologies, information technology (IT)
consulting/support, systems administration, network operations, software
development/support, technology solutions, practice development,
architecture, and/or consulting
o OR equivalent experience
Additional or Preferred Qualifications
- Bachelor's
Degree in Computer Science, Information Technology, Engineering, Business,
or related field AND 8+ years experience in cloud/infrastructure
technologies, information technology (IT) consulting/support, systems
administration, network operations, software development/support,
technology solutions, practice development, architecture, and/or
consulting
o OR Master's Degree in Computer Science, Information
Technology, Engineering, Business, or related field AND 6+ years
experience in cloud/infrastructure technologies, technology solutions,
practice development, architecture, and/or consulting
o OR equivalent experience
- 4+ years
experience working in a customer-facing role (e.g., internal and/or
external).
- 4+ years
experience working on technical projects.
- Technical
Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security
certifications).
- Proficient
in Java, JavaScript/NodeJS, Python, or .NET with associated development
frameworks.
- Familiarity
and comfort working with the open-source ecosystem technologies and
platforms (e.g., Linux, MongoDB, MySQL, PostgreSQL, MEAN, MERN, LAMP,
etc.), as well as modern cloud technologies such as containers,
orchestration (Kubernetes), CI/CD, AI/ML, etc.
- Proficiency with
software development tools, practices, and DevOps using CI/CD tool chains
(e.g., GitHub, Azure DevOps, Jenkins).
Responsibilities
Customer Centricity
- Understand
customers’ overall Business and IT priorities and success measures to
build cloud applications including DevOps processes, AI and Low
code opportunities.
- Acts
as the voice of the customer by driving new feedback into engineering,
insights on usage and application patterns.
- Coordinate
Microsoft Developer resources to improve customer engagements and help
accelerate solution deliveries by augmenting customer and/or partner
resource gaps.
- Support
customer skilling by delivering as a trusted technical advisor to ensure
customer readiness by facilitating technical discussions and
enabling operational health and cloud readiness.
- Ensure
that solution exhibits performance, security,
scalability, maintainability and reliability upon
deployment.
Business Impact
- Consumption
(Cloud & Support) growth - Develop opportunities to drive Customer
Success business results & help Customers get value from their
Microsoft investments.
- Resolution
of Customer Blockers - Identify resolutions to Customer blockers
by leveraging subject matter expertise and use
internal Microsoft processes for escalations to support and
engineering.
- Proactively
looks for opportunities to drive consumption by understanding,
championing, and
driving customer''s business objectives and
priorities.
- Drives
customer/partner relationships to anticipate, identify,
escalate, and work to resolve technical blockers to accelerate consumption
and solution implementations.
- Proactively
uses knowledge of the products, services, and value propositions of
Microsoft and its competitors in customer/partner conversations
to identify growth opportunities based on knowledge of
customer/partner needs.
Technical Leadership
- Learns new
technologies or services that are aligned to customer needs and common
patterns seen in Cloud application development.
- Shares
ideas, insights, and strategic technical input with technical teams and
internal communities. Participates in external technical community events
(e.g., conferences, seminars, technical meetups, Webcasts, blogs,
hackathons).
- Generates new
ideas for changes and improvements to existing intellectual property
(IP), technologies, and processes for designated customers/partners.
Drives opportunities for IP reuse, best practice sharing, and consumption
acceleration.
Job Summary
·
Date
posted: Jan 01, 2024
·
Work
site: Up to 50% work from home
·
Travel:
0-25 %
·
Role
type: Individual Contributor
·
Profession:
Customer Success
·
Discipline:
Cloud Solution Architecture
·
Employment
type: Full-time
·
Location:
Herzliya, Tel Aviv, Israel
- >> CLICK HERE TO APPLY ONLINE
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