Customer Service Representative at Flawless Aesthetic

Are you passionate about the beauty and wellness industry? Do you have the skills and expertise to contribute to a dynamic and innovative medical spa?

Flawless Aesthetic Center is expanding its team and inviting qualified individuals to apply for the following exciting positions:

Job Title: Customer Service Representative

We are looking for a friendly and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities:

Serve as the first point of contact for customers, handling inbound calls, emails, and live chat inquiries in a professional and timely manner.
Listen attentively to customer concerns and provide accurate and appropriate responses, ensuring a positive customer experience.
Identify and assess customer needs, offering suitable solutions, product recommendations, and additional services when applicable.
Process customer orders, returns, and exchanges efficiently and accurately, following established procedures.
Resolve customer complaints or issues by investigating the problem, identifying the root cause, and taking appropriate corrective actions.
Maintain accurate and detailed customer records, including interactions, inquiries, and resolutions, in our CRM system.
Collaborate with other departments such as sales, shipping, and technical support to ensure seamless customer service delivery.
Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
Continuously strive to meet or exceed customer satisfaction goals and KPIs.

Qualificaitions:

Bachelor’s Degree or equivalent; additional education or training in customer service is a plus.
Proven experience in a customer service role, preferably in a fast-paced environment.
Excellent verbal and written communication skills with a professional and courteous demeanor.
Strong problem-solving skills with the ability to think quickly and find effective solutions.
Patience, empathy, and the ability to handle difficult or irate customers with professionalism.
Proficient computer skills and experience working with CRM systems or customer service software.
Ability to multitask, prioritize, and manage time effectively in a dynamic work environment.
Availability to work flexible schedules, including evenings, weekends, and holidays as required.