Dangote
Industries Limited is currently recruiting interested and qualified applicants
for the position of IT Technical Support
Engineer in Nigeria. Learn about the job responsibilities,
qualifications/eligibility and how to apply.
Job Description
- Provide first-line support and
troubleshooting for IT-related issues, including hardware, software,
network, and other technical problems
- Escalate unresolved issues to
appropriate technical teams and track the progress of the resolution
process
- Provide guidance to users on
how to use IT systems and applications, including password resets and user
account management
- Maintain accurate records of
all incidents and service requests, including details of the diagnosis and
resolution provided
- Monitor the performance and
availability of IT systems and applications, identifying and reporting any
issues or anomalies
- Provide remote support to
off-site users and liaise with other IT teams to resolve any issues that
may arise
- Participate in IT projects and
initiatives as required, providing input on end-user requirements and
testing new systems and applications
Requirements
Qualification
and Experience
- Minimum of 3 years of
experience in IT technical support role
- Excellent problem-solving
skills and ability to troubleshoot complex technical issues
- Experience with Microsoft
Windows OS, Active Directory and basic networking concepts
- Bachelors Degree in Computer
Science or related field
- CompTIA Certification is
preferred
Competencies
and Skills
- Strong customer service
orientation with excellent communication and interpersonal skills
- Good problem-solving and
analytical skills with attention to detail
- Ability to manage multiple
tasks and priorities in a fast-paced environment
- Understanding of IT
infrastructure components, including servers, network devices, and storage
systems
- Adaptability and flexibility,
with a continuous learning mindset
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
Method
of Application
Interested and qualified
applicants should follow the link below to submit CV and application letter.
Location:
Apapa, Lagos, Nigeria. Full time
Application
Deadline: Not Specified
>> CLICK HERE TO APPLY ONLINE
.jpg)
0 Comments