Excel
and Grace Consulting is a key player in financial & business consulting,
providing financial advisory services to people and organizations in Nigeria.
Endowed
with seasoned Consultants in Human Capital Development, Business Development,
Accounting, Operations Management, Project management, Banking, Marketing,
Brand Development, and so many other fields, Excel and Grace has adequately
positioned itself as a solution provider.
We
are recruiting to fill the position below:
Job Position: Customer Service Representative
Job
Location: Kado, Abuja (FCT)
Employment Type: Full-time
Job
Description
- Recieve Guests and provide
introductory information to new customers
- Answer incoming calls and
redirect them.
- Follow up on queries and give
feedback to clients
- Collect client feedback for
management
- Attend to customer via phone
calls and social media platforms
- Handle customer service issue
and escalate to proper authority
- Assist in performing admin
duties as may be assigned
Requirements
- A minimum of 1 year of proven
experience in a similar role.
- Good understanding of customer
service best practices.
- Strong knowledge of MS Office
programs.
- Superb written and verbal
communication skills.
- Excellent organizational and
multi-tasking abilities.
- Admin experience is an added
advantage
- Social media savvy.
Method
of Application
Interested and qualified candidates should forward their CV to: hr@eandg.com.ng using the Job Position
and Location as the subject of the (E.g Customer Service - Kado).
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