Interswitch Group is currently recruiting interested and qualified applicants for the position of Senior Operations Strategy Analyst in Nigeria. Learn about the job responsibilities, qualifications/eligibility and how to apply.
Job
Purpose
·
The Senior
Operations Strategy Analyst is responsible for driving strategy and performance
improvements across the Operations units of the Interswitch Backbone.
·
The ideal
candidate will possess a strong Operations Management and Strategy background
along with research and benchmarking skills.
·
S/he will
ensure that our operations processes and resources are optimized to achieve
strategic goals as well as identifying and overseeing improvement opportunities
to drive operational excellence within the Backbone.
·
S/he will
conduct internal as well as competitor and other industry research /
benchmarking activities to provide actionable insights for decision making.
Key Responsibilities
- Support
definition of the departmental vision, culture, and performance standards
as well as oversee adoption at all levels within the department
- Create
/ revise operations strategy documents based on corporate strategy
- Oversee
performance tracking against strategic objectives; Establish KPIs and
develop performance measures to determine the effectiveness of implemented
strategies
- Create
reports and presentations on department performance against key indicators
to provide meaningful insights
- Track
process efficiency and effectiveness; Work with cross functional teams to
identify blockers and drive improvements.
- Manage
operational excellence programs and projects that will drive overall
operations effectiveness and efficiency
- Work
closely with the team manager(s) to develop and follow project roadmaps,
including key activities, stakeholder engagement and milestones
- Facilitate
change management, ensuring the necessary governing structure and
processes are in place to achieve sustained improvements in performance
across operations
- Ensure
that sound operational processes and procedures are developed and
documented.
- Research
industry trends, conduct surveys, analyze competitor data etc, to
determine potential threats / issues or opportunities for improvements;
Identify opportunities for achieving competitive advantage within
operations
- Build
detailed business plans, create presentations and other documents
supported by strong qualitative and quantitative insights for improvement
opportunities.
- Develop
innovative analytical methodologies to answer strategic business questions
across operations unit
- Work
with operations and technology teams to deliver analyses, insights, and
actionable recommendations that create meaningful impact.
Technical Competencies
- Business
Strategy definition and execution
- Competitor
research and benchmarking
- Demonstrable
experience in business process improvement / re-engineering to deliver
operational excellence
- Resource
and cost optimization
- Strategic
program / project managemen
- Relationship
Management
- Strong
mathematical, analytical, and data modeling skills.
- Problem-solving
skills and willingness to roll up one’s sleeves to get the job done
- Experience
in applied researc
- Experience
working in a face-paced enterprise technology environmen
- Excellent
communication skills and in-depth knowledge of various product domains will
help you succeed in this role
Behavioural
Competencies
- Customer
focus
- Analytical
- Attention
to detail
- Collaboration
- Empathy
- Pro-activity
Soft Skills
- Comfortable
managing relationships and balancing requirements across diverse
stakeholder groups.
- Proven
analytical and problem-solving abilities.
- Excellent
written and oral communication skills.
- Strong
interpersonal skills.
- Ability
to articulate ideas to both technical and non-technical audiences.
- Self-motivated
and directed
Education and
experience:
Academic
Qualification(s):
• First degree in Engineering, Management or Sciences
Professional
Qualification(s):
• Project Management and Operations Improvement / Efficiency certifications
(Lean, 6 sigma, Safe Agile, PMI)
Experience (Number of
relevant years):
• Minimum 6 years’ experience in Operations with 2 years in a supervisory role
• Fintech managerial experience or previous experience in Management Consulting
will be an added advantage
Method
of Application
Interested and
qualified applicants should follow the link below to submit CV and application
letter.
Department:
Operations And Technology
Location:
Lagos Office | Permanent, Nigeria
Application
Deadline: June 8, 2023
>> CLICK HERE TO
APPLY ONLINE
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