Debt Collection / Customer Relationship Officer Job at Mwanga Limited

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. 

We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact.

We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Position: Debt Collection / Customer Relationship Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Manages recovery of overdue loan
• Contacting customers daily / weekly and informing them of their overdue loans
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly

Preferred Requirements

• Minimum Qualification: B.Sc/HND
• Post-Nysc
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
• Performance driven, Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to details and strong listening skills.
• Persuasive, sales/marketing and analytical skills will bean added advantage.
• Candidate must be within the age bracket 21 - 33 years
• Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs)

Salary
N50,000 - N70,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Position as the subject of the email.