Kuda is searching for a highly cerebral Fraud Operations Analyst
to join our Fraud Team and ensure that we not only manage fraud queries
efficiently and effectively, but that we work to proactively prevent cases of
fraud from occurring.
In this highly impactful role, you will primarily be responsible for
pre-empting, identifying, mitigating, and preventing all forms of fraud across
our business. This will require you to take ownership of the management and
investigation of electronic fraud within the organization.
To be successful, you will need to react swiftly to any semblance of
fraud and ensure it is addressed within an expeditious timeframe and escalated
appropriately to mitigate the loss of funds. You will be responsible for
providing customers with investigative findings on reported fraud.
Given the critical nature of this department, our fraud team may be
required to work night and weekend shifts as we strive to provide our customers
and industry stakeholders with resolution on any fraud cases in quickest time
possible.
About Kuda Bank
Kuda is a money app for
Africans on a mission to make financial services accessible, affordable and
rewarding for every African on the planet.
We’re a tribe of
passionate and diverse people who dreamed of building an inclusive money app
that Africans would love so it’s only right that we ended up with the name
‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of
Africa.
We’re giving Africans around the world a better alternative to traditional
finance by delivering money transfers, smart budgeting and instant access to
credit through digital devices.
We’ve raised over $90 million from some of the world's most respected
institutional investors, and we’re rolling out our game-changing services
globally from our offices in Nigeria, South Africa, and the UK.
Roles &
Responsibilities:
- Block/place
restrictions on accounts upon receipt of a fraudulent complaint.
- Monitoring
of all electronic transactions across all channels
- Review of
out-of-pattern transactions
- Investigation
of all electronic channel complaints.
- Resolution
and Documentation of investigative findings
- Handling
indemnities and footage requests.
- Rendition
of all Fraud Team’s regulatory returns
- Investigation
of Fraudulent chargebacks lodged against Kuda.
- Investigation
of overdraft Fraud
- Manage
escalations, effective and efficient remediation strategies
- Treat
customers’ complaints of unauthorized transactions.
- Provide
input into the identification of trends, and lessons learned from
investigations to support the continuous improvement of Kuda’s product and
control environment.
Requirements/Eligibility
Experience:
- Bachelor’s
degree preferably from a recognized University.
- Proficiency
in the use of Microsoft office
- Critical
thinking and problem solving skills
- A minimum
of 1year exp
- Good
report writing and communication skills
- Customer
service skills
- Good
analytical skills
- Knowledge
of Visa Risk Management (VRM)
- Knowledge
of Chargeback and card fraud investigations.
Benefits of joining
Kuda
At Kuda, our people are the heart of our business, so we prioritize your
welfare. We offer a wide range of competitive benefits in areas including but
not limited to:
- Pension
- Competitive
annual leave plus bank holidays
- Group
life insurance
- Health
insurance
- L&D
training
- We are
advocates of work-life balance and offer a 3 day per week remote working
option
Method
of Application
Interested and
qualified applicants should follow the link below to submit CV and application
letter. NB: Only shortlisted
candidates would be contacted.
Location:
Lagos, Nigeria
Work
Type:
Full-time
Application
Deadline: Not Specified
>> CLICK HERE TO
APPLY ONLINE
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